Essential details about our NBN and mobile services, pricing, and terms to help you make informed decisions.
Services are subject to NBN Co infrastructure availability and address serviceability. Not all speed tiers are available at all locations.
Typical evening speeds are measured between 7pm-11pm and represent the speeds most customers can expect during peak periods. Actual speeds may vary based on:
Plans are billed monthly in advance. First bill may be pro-rated based on activation date. Payments are processed via direct debit or credit card.
Services can be cancelled at any time with no exit fees. Notice must be provided via customer portal or by contacting support. Service will remain active until the end of the current billing period.
We reserve the right to adjust pricing with 30 days notice. Customers will be notified via email of any price changes affecting their service.
If you have a complaint, please contact our support team. If your complaint is not resolved to your satisfaction, you may escalate to the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058.
