Privacy Policy

Effective Date: February 15, 2025

Miyzon Pty Ltd (ABN: XX XXX XXX XXX) ("Miyzon," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this policy.

1.1 Personal Information

We collect personal information that you provide to us directly, including:

• Identity Information: Name, date of birth, driver's license or passport details (for identity verification)
• Contact Information: Email address, phone number, residential and postal addresses
• Financial Information: Credit card details, bank account information for billing and payments
• Service Information: Service address, account preferences, plan selections
• Communication Records: Records of your interactions with our customer support team, including call recordings and email correspondence

1.2 Technical Information

When you use our services or visit our website, we automatically collect:

• Usage Data: Data usage metrics, connection times, service performance data
• Device Information: IP address, browser type, device identifiers, operating system
• Website Analytics: Pages visited, time spent on pages, referring URLs, click patterns
• Network Information: NBN connection details, equipment information, network diagnostics

1.3 Information from Third Parties

We may receive information about you from:

• NBN Co for service provisioning and address validation
• Credit reporting agencies for credit assessments
• Identity verification services
• Marketing partners (only with your consent)

2.1 Service Provision

We use your personal information to:

• Activate and manage your telecommunications services
• Process orders and service requests
• Verify your identity and address serviceability
• Provide customer support and technical assistance
• Monitor network performance and troubleshoot issues
• Bill you for services and process payments

2.2 Business Operations

We use your information for:

• Credit assessment and fraud prevention
• Debt collection activities
• Network planning and capacity management
• Service improvement and product development
• Internal analytics and business reporting
• Compliance with legal and regulatory obligations

2.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional offers and service updates
• Provide personalized product recommendations
• Conduct customer satisfaction surveys
• Inform you about new products and services

Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in:

• NBN Co: Network infrastructure and service provisioning
• Payment Processors: Secure payment processing and billing
• Technology Partners: Customer portal, CRM systems, and IT infrastructure
• Cloud Services: Data storage and backup services (AWS, Azure)
• Support Services: Customer service and technical support operations

All service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law, including:

• Response to court orders, subpoenas, or legal processes
• Compliance with telecommunications regulations
• Law enforcement requests for criminal investigations
• Protection of our rights, property, or safety
• Emergency situations involving personal safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

3.4 With Your Consent

We may share your information with third parties for purposes you have explicitly consented to, such as marketing partnerships or promotional offers.

4.1 Security Measures

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission, encrypted storage for sensitive data
• Access Controls: Role-based access, multi-factor authentication for staff
• Network Security: Firewalls, intrusion detection systems, regular security audits
• Physical Security: Secure data centers with restricted access
• Regular Updates: Security patches and system updates
• Staff Training: Regular privacy and security training for all employees

4.2 Data Breach Response

In the event of a data breach that is likely to result in serious harm, we will:

• Notify affected individuals as soon as practicable
• Report the breach to the Office of the Australian Information Commissioner (OAIC)
• Take immediate steps to contain and remediate the breach
• Provide information about steps you can take to protect yourself

4.3 Your Responsibility

Please help us protect your information by:

• Keeping your account credentials confidential
• Using strong, unique passwords
• Logging out of your account after use on shared devices
• Reporting any suspicious activity immediately

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Meet regulatory requirements

When information is no longer required, we securely delete or anonymize it.

Retention Periods

6.1 Access and Correction

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Update: Update your account details through the customer portal

To request access or correction, contact our Privacy Officer at privacy@miyzon.com.au. We will respond within 30 days.

6.2 Deletion Requests

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Legitimate business purposes (e.g., outstanding debts)
• Technical limitations

Upon account closure, we will delete or anonymize your information as soon as legally permissible.

6.3 Complaints

If you believe we have breached your privacy rights:

1. Contact our Privacy Officer at privacy@miyzon.com.au
2. We will investigate and respond within 30 days
3. If unsatisfied, you may lodge a complaint with the OAIC at www.oaic.gov.au or call 1300 363 992

7.1 What We Use

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Marketing Cookies: Track advertising campaign effectiveness (with consent)
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings (see your browser's help documentation)
• Opt-out tools for specific services (e.g., Google Analytics opt-out)

Note: Disabling cookies may affect website functionality.

Some of our service providers may store or process data outside Australia, including:

• United States: Cloud infrastructure (AWS, Azure), CRM systems
• Singapore: Data backup and disaster recovery

We ensure overseas recipients comply with privacy standards equivalent to Australian law through:

• Contractual obligations requiring APP compliance
• Selection of providers with strong privacy frameworks
• Regular compliance audits

Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New legal or regulatory requirements
• Technological developments

We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to your registered email address

Your continued use of our services after notification constitutes acceptance of the updated policy.

Privacy Officer

Office of the Australian Information Commissioner